My flight’s been delayed, what are my rights? FAQ If your flight is delayed and you’re departing from the UK, you’re entitled to the rights outlined here.
My flight’s been cancelled, what are my rights? FAQ If your flight is cancelled and you’re departing from the UK, your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund.
How do I contact the Customer Information Team? FAQ If you have a dispute and it relates to an ABTA Member you will need to register it via the online portal. Here's how to register a dispute and contact the ABTA Customer Information Team.
What is a holiday surcharge? FAQ A holiday surcharge is an additional fee that your holiday company may ask you to pay after you've booked your holiday.
My travel company has charged me a surcharge. Can they add an administration fee to their surcharge? FAQ No, they can't charge you an administration fee.
When can my travel company implement a surcharge to my booking? FAQ The company can’t surcharge you or other clients within 20 clear days of departure.
I’ve paid for my holiday arrangements. Can my travel company still request a surcharge? FAQ Yes, as long as their booking conditions contain explicit provisions that allow them to surcharge and don't say that no increases will be made.
I forgot to pay the final balance when it was due. Can the travel company cancel my holiday? FAQ Yes. You will have been advised of the balance due date at the time of entering into the contract with the travel company.
I’ve been told that the price of the bargain holiday I booked was wrong. Where do I stand? FAQ The tour operator can’t insist on you paying the higher price, but equally, you’re unlikely to be able to insist that the tour operator provides the holiday at the lower price.
I need to take my medication on holiday, will this be a problem? What should I do? FAQ In most cases, taking medication shouldn’t stop you from going on holiday. There are however, a number of precautions you should take before you set off.
How do I write a complaint letter to my travel company? FAQ We're in a great position to advise you on what to include in your complaint letter, as we deal with nearly 20,000 complaints every year. Below you will find some tips and templates for writing an effective letter which we hope will assist in a positive outcome.
I want to cancel my recent booking. Is there a cooling-off period? FAQ There is no cooling-off period for travel-related products; we would urge you to read through the travel company’s terms and conditions to establish your rights.
