My flight’s been delayed, what are my rights? FAQ If your flight is delayed and you’re departing from the UK, you’re entitled to the rights outlined here.
My flight’s been cancelled, what are my rights? FAQ If your flight is cancelled and you’re departing from the UK, your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund.
How do I contact the Customer Information Team? FAQ If you have a dispute and it relates to an ABTA Member you will need to register it via the online portal. Here's how to register a dispute and contact the ABTA Customer Information Team.
ABTA Breakfast Briefings – Travel Payments: Trends Shaping the Industry Event Enjoy breakfast with industry colleagues whilst receiving a succinct overview of the key payment challenges and trends in travel.
PR Training for Travel and Tourism Event Gain insight into planning effective strategic PR campaigns and hear expert guidance on the changing landscape of PR, including the challenges and opportunities.
Customer Service Excellence Event ABTA’s popular one-day training day will provide you with the skills and knowledge to drive business growth and improve brand loyalty by providing consistently excellent customer service.
Essential Guide to the Package Travel Regulations Event With reforms of the Package Travel Regulations now finalised and coming into force next spring, ABTA’s popular training day will provide essential guidance on the changes and their impact on the travel sector.
Advanced Social Media Training in Travel Event ABTA’s advanced level social media training has been designed for those working in travel who already have a good understanding of social media platforms and want to enhance their social media strategy.
What is a holiday surcharge? FAQ A holiday surcharge is an additional fee that your holiday company may ask you to pay after you've booked your holiday.
My travel company has charged me a surcharge. Can they add an administration fee to their surcharge? FAQ No, they can't charge you an administration fee.
When can my travel company implement a surcharge to my booking? FAQ The company can’t surcharge you or other clients within 20 clear days of departure.
I’ve paid for my holiday arrangements. Can my travel company still request a surcharge? FAQ Yes, as long as their booking conditions contain explicit provisions that allow them to surcharge and don't say that no increases will be made.
