I’ve complained to my travel company and I’m not happy with their response, how can I pursue it? FAQ If your dispute is with an ABTA Member, you can register your dispute with us.
I’ve just been told that building works are taking place at my hotel. What can I do? FAQ Most minor refurbishment and maintenance work being carried out at properties will not affect your holiday. There's no requirement under the ABTA Code of Conduct for members to notify clients of works like these. Some companies will inform you of minor work, to keep you in the know.
What is a package holiday and what is a linked travel arrangement? FAQ A package is defined by The Package Travel and Linked Travel Arrangements Regulations 2018.
How do I know if a travel company is an ABTA Member? FAQ You can use our website and search by name or by the company’s unique five-digit ABTA number.
I’ve found out that the holiday resort I’ve booked has very few facilities, what are my options? FAQ Your travel company advertises facilities and amenities in good faith, but there may be occasions when the advertised services , for example nightclubs or water sports, aren’t available.
Since booking my holiday the price has been reduced, am I entitled to a refund of the difference? FAQ Only if they include this caveat in their booking conditions.
Can my travel company quote me a higher price than advertised in their brochure? FAQ If there's a specific provision in the brochure or website that states that prices may vary, then yes, the travel company can quote you a higher price than that advertised. This can only happen before you book your holiday.
My travel company wants to charge me a service fee. Can they do this? FAQ Yes, as long as they make this clear to you before you book.
The travel company I’m planning to use insists that I buy their own insurance. Can they do this? FAQ No, they cannot insist that you buy their insurance unless it has already been included as part of the basic price of the holiday (not charged as an extra).
I used an ABTA travel agent and they booked me with a non-ABTA tour operator. Can they do this? FAQ Yes. ABTA travel agents sell products from a wide range of suppliers, including non-ABTA companies.
I’m on holiday and I’m not happy with my hotel room, what should I do? FAQ Report it to the front desk and/or reception of the hotel and make sure your travel representative is aware of the situation.
My holiday company has changed my accommodation. Can they do this? FAQ This depends whether your holiday company specifically states in their booking conditions that they can make changes like this. If they don’t reserve the right to do so, then any change will be a breach of contract. If they do reserve the right to make the changes, then they must follow what their booking conditions say.
